Service agreements

To ensure professiona technical help,  we offer two types of service agreements:

Standard Service Agreement

Scope of service:

• Support only by Mail
• Priority problem handling
• Support includes simple problems handling, advice and suggestions concerning the software
• Software updates

Premium Service Agreement

Scope of service:

• Support by Mail, telephone and TeamViewer
• Presentation of problem's diagnosis within 3 working days
• Priority problem handling
• Support includes the problem analysis and its elimination if technically possible
• Software updates
• Software upgrades to its newest version

The advantages of a service agreement are among others:

• time saving with synergy effects
• exclusive access to the vast experience of our service team
• continous and trouble-free work
• technical support including various issues in one place
• secure budget planning with a constant monthly fee for taking care of your software
• high quality service carried out by qualified software specialists
• always the newest release without additional costs.